Frequently Asked Questions
What's the difference between Shaka Wear and it's competitors?
Here at Shaka Wear, we believe our customers shouldn’t have to sacrifice quality for low prices. Therefore, we strive to offer the highest quality goods at the lowest price possible. Let's be honest here, most companies don't care about saving you money, we do. Keeping our customers satisfied is our utmost priority and we aim to do so whichever way we can.
Shaka Wear built its reputation on the Max Heavyweight shirt which is often times compared to other industry brands that quite frankly don't even compare. Shaka Wear's shirts are heavier and more durable with colors that last long after the point those of other brand shirts would fade. Wash after wash, our shirt have proven time and time again that Shaka Wear’s quality is second to none.
I'm having trouble finding products.
All of our products are broken down into Collections. Some products like our "Max Heavyweight Shirts" are broken down into 3 different sizing categories. If you are continuing to have difficulty navigating though our website please email email@example.com with your questions or concerns.
How do your shirts fit?
All of our size specs are listed in our Catalog page.
What is your return/exchange policy?
Items purchased from Shaka Web Corp only may be returned for a refund or an exchange within 30 days of purchase . All items must be unworn and unwashed. Shaka Web Corp will have the final call on whether or not an item has been altered.
How fast do you guys ship?
Please see our Shipping page.
I received a defective product.
Please send us an email WITH YOUR ORDER NUMBER and a picture to firstname.lastname@example.org. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions.
I was shipped the wrong item
We apologize for the inconvenience ahead of time as our warehouse can get pretty hectic. Please specify the original product ordered as well as the actual product you received including the style/design, order number, color and size to email@example.com and we will get you the correct item.
Do I have to pay shipping fees on returned items?
Yes, you will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item. If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval.
How long does the return/exchange process take?
Please give all returns/exchanges 5 days to process once we have received your item. To expedite this process please email firstname.lastname@example.org the tracking number and the details of your order.
What are your business hours?
Monday-Friday, 8 am-5 pm PST with exceptions to holidays.
How can I contact Shaka?
Please check out our Contact Us page.
How can I sell Wholesale?
Please email email@example.com
I want to print on Shaka Wear's shirts.
Great! Please email firstname.lastname@example.org for more information.